Careers

We are currently hiring for the following positions:

Part Time Position: Museum Guest Services Associate Apply Here

The Allen House Foundation is seeking a part-time Museum Guest Services Associate who will be responsible for a wide range of activities ensuring a high-quality visitor experience for patrons of the Frank Lloyd Wright Allen House. Primary focus will be centered around tour and gift shop (retail) responsibilities. We are a small team and success requires flexibility and commitment to working as part of that team to accomplish all that needs done.

The candidate can expect on average 15-20 hours/week, with typical working days being Wednesday thru Saturday. Actual scheduling will be subject to timing of special events/tours and will include evenings, weekends and/or days not regularly worked.

A day in the life:

ยท Ensuring a top-notch visitor experience and being the face of the Allen House for all who walk through the door.

ยท Providing general customer information and responding to inquiries about all things Allen House (tours, gift shop merchandise, and events) through phone calls, emails, and walk-in guests.

ยท Provide excellent customer service, ensure visitor safety, and communicate clear safety rules to maintain control of the group(s) and tour guests to minimize potential damage to our historic property.

ยท Daily open/close and retail activities of the Gilded Garage Gift Shop for public and private tours.

ยท Operate a POS, verify tickets, check-in visitors and large groups.

ยท Consistently and accurately perform job duties to a high standard.

ยท Assisting with the care, maintenance, sanitation, and security of the Allen House and grounds.

ยท Assist with the successful execution of ALL special events.

ยท Collaborating with the Director of Museum Operations on creative ways to achieve departmental goals.

ยท Proactively identifying and acting on any other activities that ultimately lead to the ongoing success of the museum.

ยท Maintain a professional appearance and demeanor.

ยท Assist with Social Media marketing.

ยท Other assigned duties.

A successful candidate will demonstrate the following attributes:

ยท Excellent interpersonal skills and customer service

ยท Attention to detail and highly organized

ยท Punctual

ยท Collaborative

ยท Self-Driven

Requirements:

ยท At least 1 year in retail, sales, customer service, or administrative assistance

ยท Prior experience coordinating volunteers or managing schedules

ยท Proficiency in Microsoft Office

ยท Ability and willingness to work an irregular schedule as required (nights and weekends)

ยท Ability to meet the physical demands listed below

What will put you ahead?

ยท Knowledge of and passion for Frank Lloyd Wright and the Allen House

ยท Experience with Point-of-Sale systems

ยท Previous experience in tourism or working with a non-profit organization

Physical Demands:

ยท Frequently required to walk and stand for extended periods of time

ยท Regularly lift and move items weighing 25+ pounds

ยท Regularly required to perform the following as a single act, or simultaneously: stand, reach with hands and arms, climb, ascend/descend stairs, balance, kneel, crouch, talk and listen

ยท Setup tables, chairs, projector/screen, and other furniture/accommodations as needed for all events

Job Type: Part-Time

Schedule:

ยท Day shift/Evening

ยท Weekend availability

Job Type: Part-time

Benefits:

Shift:

Weekly day range:

Work Location: In person